FAQ
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  • Q Website customer service hotline

    A 01

    +(86) 0769 8690 0600
    Mon-Sat 8:00 AM until 5:30 PM
  • Q What files required to get quotation from you?

    A 02

    Gerber file: CAM350 RS274X
    PCB file: Protel 99SE, P-CAD 2001 PCB
    BOM: Excel (PDF,word,txt, we prefer Excel format)
    3D files: *.STP format

  • Q What file formats do you accept for production?

    A 03

    PCB: Quantity, Gerber file and Technic requirements(color, material, surface finish
    treatment, copper thickness, board thickness ...)
    PCBA: PCB information, BOM, (Testing documents...)
    Plastic and Mold: Material information , 3D files.

  • Q How long does it take for quoting?

    A 04

    Normally 24 hours to 48 hours as soon as receive internal engineer evaluate confirmation.
    For PCBAs which components type exceed 100, we need 2-3 working days.
  • Q Do you have any minimum order quantity (MOQ) requirement?

    A 05

    No, we do not have MOQ requirement, we can support your projects starting from prototypes to mass production.
    There is no MOQ at Onlitex. We are able to handle small as well as large volume production with flexibility.
  • Q How can we ensure our information should not let third party to see our design?

    A
    06

    We are willing to sign NDA effect by customer side local law and promising to keep
    customers data in high confidential level.
  • Q What is the Shipping cost?

    A
    07

    The shipping cost is determined by the destination, weight, packing size of the
    goods. Please let us know if you need us to quote you the shipping cost.
  • Q Can we inspect quality during production or before shipment?

    A
    08

    Yes, we are open and transparent on each production process. We welcome
    customer inspect our production process and check in-house. Or contact our
    customer service to view the factory panorama online.
  • Q What is the lead time for the products?

    A
    09

    It is related with the material or components you use on the products. Usually, our
    lead time is 2 weeks for small de middle volume order when all components on
    stock. The high volume order have to be discussed by both parties.

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